please take the time to read through this information carefully.

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please note that by making a booking an appointment with hush therapies you are agreeing to our terms & conditions and our privacy notice. you also agree to attend the appointment you have booked.

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cancellation policy: 24 hours. we require a minimum of 24 hours notice to cancel an appointment. failure to attend an appointment with less than 24 hours notice of cancellation will incur the charge for the full appointment. this is because we may not be able to fill your appointment slot and still need to cover our costs.

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please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions. if you need to cancel your appointment at short notice, because of a long-term medical condition which varies from day to day, or because you are more than 37 weeks pregnant, then we shall discuss the cost implications on a case by case basis.

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an invoice for any cancellation / ‘no show’ charges will be sent to you by email for payment by bank transfer within 7 days. following a cancellation, payment must be received before any further massage bookings can be taken.

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late arrivals: it is important that our agreed appointment time and duration is adhered to. we appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. this is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.

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duration: the length of appointment booked includes consultation and any changing time.

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confidentiality: all client information and clinical records will be safeguarded by hush therapies and will remain confidential. unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

 

consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.

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health and safety: some treatments may be contraindicated by certain medical conditions or allergies, therefore we require all guests to divulge any medical issues, conditions, allergies or pregnancies at the time of booking or as soon as the guest becomes aware.  treatments will only be conducted if hush therapies deems the treatment safe for the client to receive gp/consultant permission may be required before treatments can be provided.

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due to the nature of massage and the need for close contact, all hush therapies therapists will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.

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if a practitioner is unwell, suffering from a cold or virus, infection or general ill health, they will not be allowed to work due to the risks of cross contamination. this may result in Hush Therapies contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.

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clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health. please contact hush therapies via email at tash@hushtherapies.com at the earliest opportunity to rearrange your appointment. if you are unwell and contact us to inform us of your illness, please note that our cancellation policy may still apply.

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hush therapies, including the therapists, will not be held responsible for the loss or damage of personal items during your time at the hush therapies premises.

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clients under the age of 18 years must be accompanied by a parent or guardian. this parent or guardian must give permission for the agreed massage plan to be performed, and will be requested to co-sign the new client consultation form. they will be invited to stay in the room for the duration of the appointment, and expected to remain present throughout the treatment.

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hush therapies holds the right to refuse any treatment if a client is physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive or sexual behaviour. such behaviour may result in a partial or total ban from hush therapies, and may also result in criminal proceedings.

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loyalty scheme: loyalty cards are valid for one year from the date of issue. you are entitled to one free treatment of equal value to your previous regular treatments. there is no monetary value of your loyalty card. please mention on booking that you are using your full loyalty card to pay for your treatment.

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refer a friend: one “refer a friend” card can be redeemed at a time. new clients with a card from an existing client are entitled to £10 off their first treatment. existing clients can enjoy £10 of a treatment with every “refer a friend” card that hush therapies receive back with your name on. please note that only one discount may be applied at any time.